Yesterday, my Sched app reminded me that I’d be presenting “Not Just Bells and Whistles: Ed Tech Tools that Really Work” at the AISL annual conference in Houston. I was saddened because connecting with everyone in person has become an important part for me of belonging to the AISL community. As busy as I was preparing for AISL—I was mostly looking forward to making connections with friends and colleagues with a shared passion for the field of librarianship.
When I think about what it means to be a librarian, I see our work as a series of small connections that we make every day: connections with our students, our coworkers, our faculty. We connect our students with a source they need for their paper, connect them with a good book, or provide them with a quiet place to work. We connect with colleagues, with books we love and want to share, with changes in our field. Most of these things we do quietly as we go about our day, small action upon small action that forms the foundation of our work. But what happens when things change almost overnight, as is the case with our current situation? Over the past few weeks, I’ve been struck by our ability as a profession to maintain and strengthen our connections to each other and our school communities. In the midst of these sweeping changes, I see people I admire and respect keep adapting to change and making changes, however small, that add up to our ability to address the real-world problem facing school libraries and librarians everywhere—how to support our communities as we transition to online learning.
Communication is Key
These past few weeks, it’s become increasingly clear that an effective communication channel is key when you can no longer answer a colleague’s question over lunch or help them when they drop by the library to run an idea by you. I’ve been asked questions as varied as who to contact for help with copyright questions or how to find an online version of a text being used. The library is often the informational hub of the school, so what can we do to let our community know that we’re still there for them aside from sending another email to an already overburdened account? Emails and newsletters are great for quickly getting the word out, but how often have you scrolled through your own email searching for a needed link that’s gotten buried in your inbox? Adopting a “show don’t tell” approach to school-wide communication can be that one small change we offer on our resources.
Highlight Your Most Valuable Resources
If you have LibGuides CMS, then your library website is probably on that platform. Our library team took a close look at our website to see what small changes we might make to support our newly-online learning community. Since finding out we would be moving our classes online, we created two LibGuides specifically for online learning: the first was structured with tutorials around the tools faculty would need to get started such as PowerSchool, Zoom, and Screencastify, while the second organized ed-tech tools by specific tasks. We wanted those guides and the one for our Academic Resource Center easily accessed, so we placed them front and center in our tabbed box. Although I’m a proponent of flat design, I used a drop shadow to make their appearance pop, along with a prompt to “Click” for each guide, again something not normally included—but these are not normal times. Prior to COVID-19 social distancing directives, educators had the option to use technology, or not. Now, there is no option; so our job as librarians, as I see it, is to do everything possible to make our resources user-friendly for every level of user. Since March 9th, the three featured guides have gotten a total of just under 3,000 hits. Small changes, big results.
Add Help at the Point of Need
If you’re like us, I imagine your community will be spending most of their time accessing content for courses through your school’s LMS, library website, and LibGuides. Common sense—and usability studies—tell us that help, like information, should be offered when and where it’s needed, in the format that’s most helpful to the user. Both of our new guides provide our teachers with the tools and information they need to create content and teach in ways that may be foreign or difficult. This transition is stressful enough; offering help on the three guides featured on the library website, in addition to the website itself, was another small change we could make that just made sense.
Enter LibWizard Lite, a LibGuides module that comes free with LibGuides CMS. Although it’s not as robust as the subscription level LibWizard Full, it allows you to create forms and surveys, which are a perfect way to increase your visibility and make it easy for your users to contact you at their point of need. Although I have been a LibGuides enthusiast for close to 15 years, I have never fully explored or mastered LibWizard. At a time when we are asking everyone to move out of their comfort zone and try something new, it made sense for me to do the same. So I watched a few tutorials, made a few test forms, and finally came up with a help desk tab that was added to both of the new online teaching guides, in addition to our library website and course guides with current research projects. The tab was styled bright red with all caps reading HELP DESK. We tried different wording but ultimately felt everyone was familiar with that term. When clicked, the pop-up window contained information on who to reach out to for specific questions and included links to our Calendly pages for scheduling appointments and email for simpler questions. Again, help was there where it was needed.
Small Changes, Big Results
I absolutely love this one small change we made to our guides which made a big difference for our users. The tab is anchored, visible on each page of the guide, and moves as the user scrolls. Excuse me while I geek out—but what is not to love about my new favorite tech tool? Below you can see some of the ways we customized the help desk pop-up depending on the purpose and audience for the guide.
Like LibGuides, the LibWizard module is pretty user-friendly on the backend. There are drag and drop options with fields that allow you to customize your form, as well as a question bank to save and reuse common fields. You’re able to gather the information that will allow you to better meet the need of your user. Simple to use, easy to duplicate, multi-use functions make using LibWizard a winning situation for our users and for us. Now excuse me while I find another guide that could use a help desk tab.